Terms & Conditions
Welcome to Caftania ("we," "our," or "us"), accessible at Caftania.com. These Terms of Service govern your use of our Caftan rental service. By accessing or using our service, you agree to be bound by these terms.
Service Description
Caftania provides traditional and modern Caftan rental services throughout Morocco. We offer:
- Traditional and Modern Caftans
- Sizes ranging from M to XXL
- Rental periods of 3 days, 1 week, or custom arrangements
- Door-to-door delivery service in all Moroccan cities
Order and Delivery Process
3.1 Reservation Process
Upon placing an order, you will receive a confirmation email requesting:
- Full name
- Phone number
- City of delivery
- Selected Caftan details
- Desired reservation date
3.2 Delivery Coordination
A local Caftania agent from your city will contact you. The agent will arrange a convenient delivery time to your door. Valid identification must be presented at delivery.
3.3 Return Process
One day before the rental period ends, our agent will contact you. The agent will arrange a convenient pickup time from your location. Returns must be coordinated with our assigned agent only.
Rental Terms
4.1 Rental Duration
Standard rental periods: 3 days or 1 week. Custom rental periods available upon request. Maximum rental duration: 1 month. Late returns may incur additional charges.
4.2 Reservation and Payment
Full payment is required at the time of booking. Your selected Caftan will be exclusively reserved for your rental period. Prices are displayed in USD and include all applicable taxes.
Customer Responsibilities
5.1 Information Accuracy
Customers must provide accurate contact and delivery information. Any changes to delivery details must be communicated promptly. Incorrect information leading to failed delivery may result in additional charges.
5.2 Item Care
Customers are responsible for the Caftan during the rental period. Items must be kept in a safe, clean environment.
Damage and Liability
6.1 Customer Responsibility
Customers are fully responsible for any damage to rented items. Damage assessment will be conducted upon return. Repair or replacement costs will be charged based on damage evaluation.
6.2 Prohibited Actions
Alterations or modifications to the Caftan, subletting or transferring the rental to another person, and using the Caftan for commercial photography without permission are prohibited.
Pricing and Payments
All prices are listed in USD. Payment is processed through PayPal and Cryptocurrency. Additional charges may apply for:
- Late returns
- Damage repairs
- Failed delivery attempts due to customer unavailability
Privacy and Data Protection
We collect and process personal information in accordance with our Privacy Policy. By using our service, you consent to such processing and guarantee that all data provided is accurate.
Modifications to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Continued use of the service constitutes acceptance of modified terms.
Limitation of Liability
To the maximum extent permitted by law, Caftania shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.
Contact Information
For questions about these Terms of Service, please contact us at contact@caftania.com.
By using Caftania's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.