Privacy Policy

Welcome to Caftania's Privacy Policy. This document explains how we collect, use, and protect your personal information when you use our Caftan rental services through Caftania.com ("Website"). We are committed to protecting your privacy and handling your data transparently.

2. Information We Collect

2.1 Information You Provide

When using our services, we collect:

  • Full name
  • Contact information (phone number, email address)
  • Delivery city
  • Payment information (processed through PayPal)
  • Rental preferences and history
  • Communication records between you and our agents

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited on our website
  • Time and date of visits
  • Referring website addresses

3. How We Use Your Information

We use your personal information for:

  • Processing your rental orders
  • Coordinating delivery and pickup with local agents
  • Communicating about your rental status
  • Sending booking confirmations and reminders
  • Processing payments through PayPal
  • Improving our services and website functionality
  • Complying with legal obligations
  • Resolving disputes and enforcing our terms

4. Information Sharing

4.1 Third-Party Service Providers

We share information with:

  • PayPal for payment processing
  • Local delivery agents for order fulfillment

4.2 Legal Requirements

We may disclose information:

  • To comply with legal obligations
  • To protect our rights and property
  • To prevent fraud or illegal activities
  • In response to valid law enforcement requests

5. Data Security

We implement appropriate security measures to protect your personal information, including:

  • Secure SSL encryption for data transmission
  • Regular security assessments
  • Secure data storage systems

6. Your Rights

You have the right to:

  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Request a copy of your data
  • Lodge a complaint with relevant authorities

7. Data Retention

We retain your personal information for:

  • The duration of your customer relationship with us
  • As needed for legal or business purposes

8. Cookies and Tracking

Our website uses:

  • Essential cookies for website functionality
  • Analytics cookies to improve user experience
  • Payment processing cookies through PayPal

You can control cookie preferences through your browser settings.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

10. International Data Transfers

While we operate in Morocco, some of our service providers (like PayPal) may process data internationally. All international transfers comply with relevant data protection laws.

11. Changes to Privacy Policy

We may update this policy occasionally. We will notify you of significant changes by:

  • Posting updates on our website
  • Sending email notifications

12. Contact Information

For privacy-related inquiries, please contact us at contact@caftania.com.

13. Additional Information for PayPal Users

When using PayPal for payments:

  • PayPal's privacy policy applies to payment processing
  • We receive limited payment confirmation details
  • We do not store your payment card information

By using Caftania's services, you agree to the collection and use of information as described in this Privacy Policy.