Refund Policy

1. Refund Eligibility

• Full refund if order is cancelled before the rental period begins
• Full refund if we cannot deliver the service as described
• No refund once rental period has started

2. Refund Process

• All refunds will be processed through PayPal
• Refunds will be issued to the original payment method
• Processing time: 5-10 business days
• Refund confirmation will be sent via email

3. Order Cancellation

To cancel your order:

• Contact us at contact@caftania.com
• Include your PayPal transaction ID
• Cancellation must be before rental period starts

4. Dispute Resolution

If you experience issues:

• Contact us first at contact@caftania.com
• Include order details and PayPal transaction ID
• If unresolved, you may open a dispute through PayPal's Resolution Center

5. Contact Information

For refund inquiries:

• Email: contact@caftania.com
• Response time: Within 24 hours
• Include PayPal transaction ID in all communications

This policy may be updated at any time. Changes will be posted on our website.